jaya's Privacy Policy — Your Information Is Completely Safe

Introduction and Overview

jaya is an online gaming platform operating for players in Bangladesh. Protecting the privacy of those who use our website and services is one of our primary responsibilities. This Privacy Policy ("Policy") describes how jaya collects, stores, processes, and secures your personal information.

This policy applies to all of jaya's digital services — the website, mobile browser interface, and any part of our platform. When you register, log in, or use any service on jaya, you are giving your consent to the processing of your information under this privacy policy.

What Types of Information We Collect

jaya collects different types of information for different purposes. The details are laid out below:

2.1 Registration and Identity Information

When you open an account on jaya, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• Preferred currency and language

2.2 Identity Verification (KYC) Information

As part of security and compliance, jaya may request the following information for identity verification in certain situations:

• Copy of national identity card or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Transaction and Financial Information

For managing deposits, withdrawals, and bonuses, we store:

• Details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount, date, and time
• Account balance and betting history

2.4 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Session duration and site navigation data
• Information obtained from cookies and similar tracking technologies

Purpose of Information Use

jaya uses the information it collects for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing transactions and distributing bonuses
• Ensuring uninterrupted operation of gaming services

3.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Preventing multiple accounts or misuse
• Maintaining data security through SSL encryption

3.3 Customer Support

• Resolving your issues through 24/7 Bengali live chat
• Responding to inquiries via email
• Maintaining records of previous conversations

3.4 Regulatory and Legal Compliance

• Age verification and responsible gaming assurance
• Compliance with Anti-Money Laundering (AML) guidelines
• Fulfilling legitimate requests from legal authorities

3.5 Platform Improvement

• Analyzing user experience and improving services
• Diagnosing and resolving technical issues
• Testing new games and features

Information Sharing and Third Parties

jaya never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted technology partners are engaged to operate our platform — such as payment processing services (bKash, Nagad, Rocket, Upay, and bank networks), game software providers, and cybersecurity services. These partners are obligated to use information only for defined purposes and are bound by confidentiality agreements with us.

4.2 Legal Obligations

jaya may be required to provide relevant information in response to a court order, government directive, or legitimate request from a law enforcement agency. In such cases, we will make every effort to notify you within the limits of the law.

4.3 Business Structure Changes

If there is a significant change to jaya's business structure — such as a merger or acquisition — your information may be transferred to the new authority. In that case, compliance with the standards of this privacy policy will be ensured.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the jaya website. Cookies are small text files stored in your browser that help remember your session and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Maintaining login sessions, storing security tokens — the platform will not function properly without these.
• Functional Cookies: Remember your language and preferences, store game settings.
• Analytical Cookies: Collect anonymous data to understand which pages or games are used most.

5.2 Cookie Control

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may make it impossible to log in to your account or complete transactions.

Data Storage and Security

jaya follows the highest technical and administrative standards to protect your information.

6.1 Security Measures

• All data transfers secured through SSL (Secure Sockets Layer) encryption
• Use of strong encryption protocols for stored data
• Automated monitoring systems to detect suspicious activity
• Access controls — only authorized personnel can access necessary information
• Regular security reviews and updates

6.2 Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, certain information may need to be kept for a defined period for legal, regulatory, and fraud prevention reasons. Once that period ends, the information is securely deleted or anonymized.

Your Rights

As a jaya user, you have the following rights over your own information:

7.1 Right to Access

You may request jaya to show you what information is stored about you.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected.

7.3 Right to Deletion

Subject to fulfilling specific legal and regulatory obligations, you may apply to have your personal information deleted.

7.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. jaya will give this objection serious consideration.

7.5 Right to Withdraw Consent

Consent given for marketing communications or optional data processing may be withdrawn at any time. However, withdrawal of consent will not affect processing already completed.

Protection of Minors

jaya is a 21+ platform. We do not knowingly collect information from children or minors. Age is verified at the time of registration and persons under 21 years of age may not open an account.

If it comes to our attention that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be suspended.

Third-Party Links and Services

jaya's platform may have connections with third-party payment gateways or game providers. These external services have their own privacy policies and jaya's control over them is limited. We recommend that you also read the privacy policies of these third parties.

Policy Changes and Updates

jaya reserves the right to update or revise this privacy policy at any time. If any significant changes are made, we will notify users by posting a notice on the platform. The "Last Updated" date at the top of the page always indicates the most recent version.

If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.

Applicable Law and Jurisdiction

This privacy policy is drafted in accordance with applicable international data protection standards and the relevant laws of jaya's operational jurisdiction. If any dispute arises regarding matters mentioned in this policy, an attempt will first be made to resolve it through discussion.