jaya Terms and Conditions

Platform Eligibility

To use jaya's services, you must meet all of the eligibility requirements below. If you do not meet these requirements, you are not entitled to use any of jaya's services.

• You must be at least 21 years of age.
• You must reside in a jurisdiction where using online gaming services is legally permitted.
• You may hold only one account in your own name.
• You must provide completely accurate and up-to-date personal information.
• You confirm that you are using the service for your own benefit and not on behalf of anyone else.
• You confirm that you are not on any self-exclusion list related to gambling.

Account Registration

When opening an account with jaya, you must provide accurate and complete information. If false or incorrect information is provided, the account may be closed at any time and any winnings earned may be forfeited.

2.1 Account Security

It is your responsibility to keep your account login details, password and any verification codes completely confidential. Any activity carried out through your account will be treated as your own activity.

• Never share your login details with anyone else.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Use a strong password and change it regularly.

2.2 Single Account Policy

Only one account per person is permitted. If multiple accounts belonging to the same person are identified, all associated accounts will be permanently closed and balances forfeited.

Age Verification and Identity Confirmation

jaya operates for users aged 21 and above only. We may request documents to verify age and identity at any time. We reserve the right to suspend the withdrawal process until verification is complete.

3.1 Accepted Identity Documents

• National Identity Card (NID)
• Valid Passport
• Birth Registration Certificate (for age verification)
• Driving Licence

3.2 Additional Verification

For withdrawals above a certain amount or in cases of suspicious activity, jaya may request proof of address and proof of ownership of the payment method. Failure to cooperate with the verification process may result in account suspension.

Deposit and Withdrawal Policy

The following policies apply at all times to financial transactions on jaya. These policies are in effect equally for all users.

4.1 Deposit Policy

Deposits may only be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and funds may be returned in such cases.

4.2 Withdrawal Policy

Withdrawals may only be made using the same method used for the deposit. Withdrawal requests may not be processed if account verification has not been completed. Withdrawal times may vary due to bank holidays or technical reasons.

4.3 Anti-Money Laundering

jaya strictly follows anti-money laundering policies. If suspicious transactions are identified, the associated account may be suspended for review. In such cases, we are obligated to cooperate with the relevant authorities.

Bonus and Promotion Policy

jaya offers various types of bonuses and promotional offers. The following terms apply to the use of these bonuses.

5.1 Welcome Bonus

New users have the opportunity to receive a 200% bonus on their first deposit up to a maximum of ৳8,000. This bonus applies only once and to one eligible account.

5.2 Wagering Requirement

All bonuses carry a wagering requirement that must be met before withdrawal. The wagering requirement for the welcome bonus is 20x (20 times the bonus amount).

• The wagering requirement must be completed in full before winnings from a bonus balance can be withdrawn.
• Certain games may not contribute towards meeting the wagering requirement — contact the support team for details.
• If a bonus expires, it will be cancelled.

5.3 Bonus Abuse

Using any strategy to abuse the bonus system, creating multiple accounts, or attempting to take coordinated advantage of bonuses will result in the associated account being closed and all bonuses and winnings being forfeited. jaya reserves the right to modify or cancel bonus offers at any time.

5.4 VIP Program

jaya's VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each level. A user's account status and activity are considered when determining VIP benefits. jaya reserves the right to modify VIP benefit terms at any time.

Gaming Policy

The results of all games available on the jaya platform are determined through Random Number Generator (RNG) technology, which is impartial and verifiable. All games are operated in accordance with fair play principles.

6.1 Game Results

Each game result is entirely independent and does not depend on previous results. jaya or its staff do not interfere with game results in any way.

6.2 Game Providers

jaya features games from a range of reputable providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. Third-party providers may have their own terms and conditions which may apply.

6.3 Betting Limits

Each game has a minimum and maximum bet limit, which is clearly displayed in the game interface. If the set maximum bet limit is exceeded while using a bonus balance, winnings may be voided.

Prohibited Activities

Any of the following activities are strictly prohibited on the jaya platform. Violating these prohibitions may result in immediate account suspension and legal action.

• Creating or operating multiple accounts.
• Following a deliberate strategy to exploit the bonus system.
• Money laundering or transacting with illegal funds.
• Using fraudulent information or a false identity.
• Using hacking, malware or any unauthorised technical methods.
• Attempting to influence the outcome of games.
• Attempting unauthorised access to another user's account.
• Placing bets using a third-party account.

Account Suspension and Closure

jaya reserves the right to suspend or permanently close an account without prior notice in the following circumstances.

8.1 Suspension by jaya

• If any clause of these Terms is violated.
• If identity verification has not been completed.
• If suspicious transactions or fraudulent activity are identified.
• If required for account security.
• At the direction of the authorities.

8.2 Closed by User

You can voluntarily close your account at any time through our support team. Before closing your account, you should complete any wagering requirements and withdraw your remaining balance.

8.3 After Account Closure

Once an account is permanently closed, jaya may not consider any application to open a new account in your name. If the account was not closed due to jaya's actions, any remaining valid balance will be returned where applicable.

Responsible Gaming

jaya takes responsible gaming very seriously. We believe that gaming should be enjoyed for entertainment purposes, not as a solution to any financial problems.

9.1 Self-Exclusion Feature

If you feel that your gaming habits are getting out of control, please contact our support team. We can arrange a self-exclusion or set betting limits on your account for a specified period.

9.2 Deposit Limits

Users can contact our support team to set their daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately, but increasing it requires a designated waiting period.

For more details about responsible gaming, visit our Responsible Gaming page.

Privacy & Data Protection

jaya gives the highest priority to protecting your personal information. How we collect, use, and store your data is described in detail in our Privacy Policy.

10.1 Data Collection

jaya collects necessary personal information for registration, verification, and service delivery. This information is kept secure through SSL encryption and other security measures.

10.2 Data Sharing

jaya shares users' personal information with third parties only where necessary for service operations and in compliance with applicable law. Data is never sold for advertising purposes.

10.3 Cookie Policy

jaya uses cookies for the proper functioning of the website. By using the platform, you are considered to have consented to the use of necessary cookies.

Intellectual Property Rights

All content on the jaya.cam website — logos, designs, text, software, graphics, and all multimedia elements — is protected as the intellectual property of jaya.

11.1 Usage Restrictions

• No content from jaya may be reproduced, distributed, or used commercially without prior written permission.
• jaya's trademarks or logos may not be used without authorization.
• Scraping or automated collection of any part of the website is prohibited.

11.2 Third-Party Licenses

Game software and related content used on jaya are the intellectual property of the respective game providers and are protected under their own respective licenses.

Limitation of Liability & Disclaimer

It is clearly stated that jaya bears no responsibility in the following cases.

12.1 Limited Liability

• Game losses due to technical errors or server disruptions.
• Issues with third-party payment providers.
• Service disruptions caused by internet connectivity problems.
• The user's own negligence or leaking of account credentials.
• Indirect losses or missed opportunities arising from use of the platform.

12.2 Maximum Liability

In any circumstance, jaya's maximum liability is limited to the actual balance present in the user's account at the time of the relevant incident.

Dispute Resolution

The following process will be followed to resolve any disputes or complaints between jaya and a user.

13.1 Initial Step

Report any complaint to our support team first. We consider every complaint with equal importance and work toward a resolution.

• Instant 24/7 support via live chat.
• Email: [email protected]

13.2 Formal Complaint Process

If the issue is not resolved through initial support, a formal complaint process will begin. We will communicate our decision within 14 business days of receiving a formal complaint.

13.3 Arbitration

The option to resolve disputes through third-party mediation with mutual consent of both parties remains open. Arbitration costs will be shared equally by both parties, unless the arbitrator decides otherwise.

Amendment of Terms

jaya reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified via email or a notice on the platform.

Continued use of the platform after the revised terms are published will be considered acceptance of the revised terms. If you do not agree to the new terms, you may voluntarily close your account.

Technical Errors & Emergency Situations

If game results are displayed incorrectly due to a technical error in software, hardware, or network, jaya reserves the right to void that transaction.

15.1 Server Disruptions

The service may be temporarily unavailable during scheduled maintenance or unexpected server disruptions. Bets on games in progress at that time will be settled according to the regular process.

15.2 Incorrect Payouts

If an incorrect payout is made due to a technical error, jaya has the right to reclaim it. If a user becomes aware of such an error, it is their responsibility to notify the support team immediately.

15.³ Force Majeure

jaya will not be held liable for service disruptions caused by events beyond its control — such as natural disasters, war, government restrictions, or internet service outages.

Contact & Support

If you have any questions about these terms and conditions or any of jaya's services, our support team is always ready to help.

If any clause of these terms seems unclear or you would like an explanation in Bengali for ease of understanding, our support team will help. The Bengali version of this document is considered the original. Thank you for reading the terms and conditions. Play responsibly and enjoy with jaya. For more information, see: FAQ, Responsible Gaming and Privacy Policy.

For persons aged 21 and above only. 21+